Yesterday I enthused about the Centro design and the way the hardware has been put together, and today I am going to delve a little deeper into how it performs under normal usage and when it is pushed a little harder than the average user would contemplate.
Email- I use MS Exchange and so far have had a few problems with the Centro in this area. It is still slow and often times freezes for a second or two whilst it recovers from the terribly tiresome tack of actually receiving an email. Like the Treo 680, it does not seem powerful enough to cope with this task adequately.
GPS- TomTom Navigator 6 runs provided you have installed the updated patch from www.palm.com, but I have yet to pair a GPS receiver with the Centro. I have tried two different receivers and neither of them are recognized at all. It may be a fault, but I don’t appear to be the only one. Navigator 6 is also quite slow in general use on the Centro which at times can make the experience frustrating.
I decided to ask Palm for help, so here follows the conversation I had-
Gary(Tue Feb 26 09:55:53 UTC 2008)>Hello Shaun_McGill, Thank you for contacting Palm Technical Support. My name is Gary. How may I help you?
Gary(Tue Feb 26 09:55:56 UTC 2008)>Hello.
Shaun_McGill(Tue Feb 26 17:56:10 UTC 2008)>Hi there. I have a Palm Centro and cannot get it to pair with any GPS receiver- am trying two receivers.
Gary(Tue Feb 26 09:57:47 UTC 2008)>I understand that you are facing an issue pairing the GPS Navigator with Centro.
Shaun_McGill(Tue Feb 26 17:57:49 UTC 2008)>correct
Shaun_McGill(Tue Feb 26 17:58:27 UTC 2008)>I am using TomTom Navigator as my GPS software, but the Centro does not even see the receivers in the standard Bluetooth application
Gary(Tue Feb 26 09:58:46 UTC 2008)>I will be glad to assist you with it.
Gary(Tue Feb 26 09:59:34 UTC 2008)>Please give me a minute while I look for the compatibility.
Shaun_McGill(Tue Feb 26 17:59:29 UTC 2008)>ok
Gary(Tue Feb 26 10:03:41 UTC 2008)>Sorry for the delay.
Gary(Tue Feb 26 10:03:54 UTC 2008)>Thank you for staying online.
Gary(Tue Feb 26 10:04:17 UTC 2008)>Did you purchase GPS for Palm?
Shaun_McGill(Tue Feb 26 18:04:41 UTC 2008)>I have two- a freedom GPS keyring receiver and a TomTom GPS receiver. Both work with my Treo 680 and other PDAs.
Gary(Tue Feb 26 10:05:40 UTC 2008)>I am sorry, Tom Tom Navigator is not compatible with Centro, but it is compatible with Treo 680.
Gary(Tue Feb 26 10:06:37 UTC 2008)>You can use the TeleNav Naigator which is available with Sprint Carrier.
Shaun_McGill(Tue Feb 26 18:06:28 UTC 2008)>Well, it works fine with the Centro using your TomTom 6 update, but the receivers were are not discovered even before I installed TomTom, using the Bluetooth application.
Gary(Tue Feb 26 10:09:41 UTC 2008)>Are you access the application using the SD card or installed it on device?
Shaun_McGill(Tue Feb 26 18:10:08 UTC 2008)>It has to be on microSD because of it's size, but the actual 'start' file is in RAM.
Gary(Tue Feb 26 10:13:41 UTC 2008)>Centro is only compatible with TeleNav that is the reason it is not pairing with any other receivers,
Shaun_McGill(Tue Feb 26 18:15:25 UTC 2008)>most resellers are selling TomTom for the Centro- "The new Freedom Keychain GPS 2000 is now FULLY COMPATIBLE with both TomTom 5 and TomTom 6 Navigator Software with your Centro, Treo 755p, Treo 750, Treo 700p, Treo 700wx, Treo 700w, Treo 680, or Treo 650." http://shop.treonauts.com/content/accessories/9-57--2869.htm
Shaun_McGill(Tue Feb 26 18:16:06 UTC 2008)>Are you saying that the Centro would not be able to see a bluetooth receiver unless it is the one sold by Palm?
Gary(Tue Feb 26 10:17:56 UTC 2008)>I am sorry, the above is a third party it is not published by Palm.
Shaun_McGill(Tue Feb 26 18:18:13 UTC 2008)>OK fair enough. So to check- I cannot use any other gps receiver with the Centro apart from the one you sell?
Gary(Tue Feb 26 10:18:53 UTC 2008)>I suggest you to contact TomTom support for more assistance on this issue,
Shaun_McGill(Tue Feb 26 18:18:54 UTC 2008)>They said it is compatible with the Centro
Gary(Tue Feb 26 10:24:19 UTC 2008)>I am sorry sorry for the delay.
Shaun_McGill(Tue Feb 26 18:24:47 UTC 2008)>ok
Gary(Tue Feb 26 10:26:02 UTC 2008)>Did you install Software on SD card using CD?
Shaun_McGill(Tue Feb 26 18:26:37 UTC 2008)>No- it is the original microSD from TomTom- I then added the 680 patch to get TomTom working. Before I did any of this the Centro could not see the GPS receivers in the Bluetooth application
Gary(Tue Feb 26 10:27:56 UTC 2008)>Did you try paring receiver manually?
Shaun_McGill(Tue Feb 26 18:27:53 UTC 2008)>yes
Gary(Tue Feb 26 10:28:28 UTC 2008)>Okay, let us try it once again.
Gary(Tue Feb 26 10:28:43 UTC 2008)>Tap on Bluetooth application on Centro.
Gary(Tue Feb 26 10:28:49 UTC 2008)>Tap on Setup Devices,
Shaun_McGill(Tue Feb 26 18:28:38 UTC 2008)>ok
Gary(Tue Feb 26 10:31:09 UTC 2008)>Is it searching for nearby devices?
Shaun_McGill(Tue Feb 26 18:31:05 UTC 2008)>yes
Shaun_McGill(Tue Feb 26 18:31:22 UTC 2008)>have clicked find more but it sees nothing
Gary(Tue Feb 26 10:32:10 UTC 2008)>Is Bluetooth On on receiver?
Shaun_McGill(Tue Feb 26 18:32:17 UTC 2008)>yes
Gary(Tue Feb 26 10:33:19 UTC 2008)>Okay, perform a Soft Reset on Centro and try again.
Gary(Tue Feb 26 10:33:26 UTC 2008)>To perform Soft Reset remove battery and replace it back.
Shaun_McGill(Tue Feb 26 18:33:54 UTC 2008)>ok
Shaun_McGill(Tue Feb 26 18:35:47 UTC 2008)>same problem after the soft reset. I did a hard reset earlier today as well and have no third party applications installed currently
Gary(Tue Feb 26 10:37:04 UTC 2008)>I am sorry, as it is not pairing it could be a Bluetooth compatibility with Centro.
Gary(Tue Feb 26 10:37:19 UTC 2008)>Are you able to pair it with Treo 680?
Shaun_McGill(Tue Feb 26 18:37:54 UTC 2008)>yes and many people can pair the freedom and TomTom GPS receivers with the Centro, but mine won't see them.
Gary(Tue Feb 26 10:43:42 UTC 2008)>Since this is the case I suggest you to contact Voice Support for advance troubleshooting on this issue.
And that was it. To be fair he tried, but there seems to be no answer to this one currently.
Speed- no complaints in the area. The mix of Palm OS and the specifications included do a good job of powering the Centro along during normal use.
Battery- sadly the Centro is no improvement on the Treo 680 where the battery is concerned. I have read comments on other sites saying that the battery on the Centro is good, but that is simply not my experience. Heavy use will easily take you to 0% in under a day and that is no good for the majority of people. Hardened smartphone users will use power hungry applications and new smartphone users will be expecting much more than a day from any phone, be it smart or not.
UPDATE: I am continuing to look at this particular issue, because there are many conflicting reports concerning battery performance on the Centro. I have found that using a T-Mobile SIM improves battery life a lot, which is quite bizarre. To add to the confusion I managed a few calls today with GPRS on all day and only went down to 60%- it's hard to tell if the battery is a problem or if there is a consistency issue.
Extras- there is an application called ‘My Centro’ built in and with it you can download free copies of Astraware Solitaire, Astraware Sudoku, Palm Files and Vox Mobile. A nice addition in my view.
Voice- voice quality is actually very good and even the speaker phone is crisp. In general the voice experience beats my TyTN II easily.
Internet- Blazer is showing its age a little now, but the overall experience is good for quick look ups and general browsing. A few web pages came up with error messages even though I could view them on my PC and TyTN, which is a bit of a drawback.
Screen- I mentioned the problems with the edges of the screen yesterday but they are not a huge issue. The clarity of the screen outdoors is slightly more disconcerting because in bright sunlight it is very difficult to see information. It is no worse than many other smartphones, but an anti-glare screen protector is recommended.
The Centro consists of brilliant styling married with some great software and some small issues that I am trying to address. I’m still undecided about the Centro but it could be the perfect device for new smartphone users and some will love it. I will sum up my thoughts on Monday.